Blog

We Have Been Down This Road Before

We have been down this road before. Its early November and we are hoping the weather will turn and our open play business will pick up. So we send out a bevy of emails, direct mail, facebook and twitter communiques and maybe even use some traditional advertising and “hope for…

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Ducks Quack – Eagles Soar My friend and client Willis Johnson of the Tivoli Movie Chain in Downers Grove Illinois preaches customer service. His chain of movie theatres and his bowling center are the epitome of great service. If you get to Chicagoland, be sure to catch a movie in…

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Words To The Wise

Lately I have been falling a bit behind on some books. My Kindle has about 20 books on it (can hold 2,000 I am told!) and I have been reading three or four simultaneously. It makes for interesting multi task actions, but also one where, unlike hard cover books or…

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Maybe It’s Me

Maybe its me. I have been immersed for two days in email marketing, blog marketing, twitter and facebook marketing. Been up to my eyeballs in SEO, auto responders, linkages, and cross optimization. It’s all great stuff. It’s all good information and learning how to do it is absolutely essential for…

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E Mail From Hell

With the proliferation of email, I find, and I am sure that you do as well, that our email mailboxes are stuffed every morning. In fact, even our spam boxes are filled with hundreds of unwanted emails that have to be cleared out. A bit of a pain, but we…

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The Leader of The Pack

For those of you who have ever seen “The Dog Whisperer” with Cesar Milan, or for those who have not seen it, you might be interested to know that Cesar Milan has built a multimillion dollar business based on his skill with pets and their owners. Now, in its 6th…

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Pricing For Profit

A recent article in The Daily Beast, an on line news source says,”the recession has consumers paying with debit cards instead of credit cards. This spring, Visa announced that spending on debit cards increased 4.1% while spending on credit cards sank 14.8%. And the Federal Reserve announced that revolving credit,…

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The Rude Customer…Handled

One of my followers sent me this and I wanted to pass it on to you. While I cannot verify the accuracy of this story, it should make those of us, who work with the customer every day, smile because even though the customer is not always right, he is…

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The Hotel Lobby

it used to be, before there were social networks, that chatting and having a conversation with colleagues or friends occurred in a hotel lobby, usually over drinks and usually before or after dinner. It was a pleasant time when people let their hair down and discussed both business and personal…

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Value Inspired

We have been packaging open play products now for quite some time. Whether it be pizza and bowling, burgers and bowling or chicken wings and bowling (anybody for wing it n’ fling it?), our customers have found great value in the bowling and food experience we present to them. To…

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