Old School Time

I used to live on a street that was off the main drag. On the main drag were shops and stores and restaurants and almost everything you could want. It was the neighborhood. It was “my” neighborhood.

It had everything but a bowling “alley”.  For that we had to take a bus or walk the 15 or so blocks, if we were so inclined.  Usually we walked so we could save the 15 cents bus fare for a soft drink.  The bowling center, back then, was under the elevated subway, down a flight of stairs in the basement of a catering hall.

I still remember the smells and sounds of the place; cigar smoke, men’s bay rum after have, and hot dogs on a grill. This was the 60’s.

We loved the time we spent there and realized that, even after a new center opened up and we tried it, it just didn’t feel the same.  The new center, incidentally, was just two blocks from the old center so the distance was about the same.

But we liked the old one better. We liked that Mike, the Manager always used to say, “Hey Kid, how ya doin? You gonna bowl a couple a lines.  Well, bowl good you guys,” as he handed us our shoes, without even asking our size, a score sheet and two pencils.  Once in a while he even let us bowl a free game or two.

He really didn’t do anything special, but he did come around and show us a few ways to bowl better and how to pick up tricky spares. He told us stories of big pot games that lasted all Saturday nights and who had to get “escorted out.” He was always really nice to us, smiled, patted us on the shoulder or on the head (Today he would probably be arrested for sexual harassment!) and didn’t mind a bunch of teenage kids hanging around.

I guess that was customer service back then. Didn’t take much. Just a hello, a smile and a helpful and patient hand…and a freebee every now and then!

Wonder how much of that “old school sincere” service we are all still doing now…and if we are doing it consistently?

About Fred Kaplowitz
Marketing is in my DNA. I love to solve problems and meet challenges head on and I have successfully produced results for hundreds of clients. I love what I do and love helping to make my clients more successful and happier. I am a husband and father, consultant, a coach, a teacher, a motivator, a copy- writer, and a speaker. I look forward to working with anyone searching for a proven methodology out of mediocrity. May I assist you in taking your business to the next level. Please call me now @ 516 359 4874 to review your business goals and strategies.

1 Comment on Old School Time

  1. Nothing works better to retain guest than building relationships. In a bowling center it is key to get buy in from staff members. A great way to do this is at employee meetings. Ask them to give examples of great, poor and horrible experiences they had at other centers, movie theaters, restaurants, grocery stores…. Not only will they learn something about their own guest service but your meetings will be a lot of fun to attend.

Leave a comment

Your email address will not be published.